Menu
<strong>Tournaments</strong>Tournaments
<strong>Promotions</strong>Promotions
<strong>Loyalty Program</strong>Loyalty Program
SLOTSLIVE CASINO
TOURNAMENTS
PROMOTIONS
LOYALTY PROGRAM
FREE SPINSPAYMENTS
LOG IN
JOIN NOW
Queen Win Casino » Bonus Terms and Conditions

Bonus Terms and Conditions

1. General Bonus Rules

1.1. Eligibility: Bonuses are available only to players who have registered and verified their accounts at online casino QueenWin. Each bonus is limited to one per player, household, IP address, device, and payment method (e.g., bank card, e-wallet). Breaching these terms may result in forfeiture of winnings, suspension of accounts, and exclusion from future bonuses. Bonuses are not available for players from specified countries.

1.2. Activation of Bonuses: Bonuses are activated by meeting specific criteria, such as making a qualifying deposit without using a bonus code unless otherwise specified. Some bonuses may require players to opt-in or use a promo code found in the promotion details. Bonuses cannot be combined or stacked unless explicitly stated in the promotion details.

1.3. Receiving Bonuses: Bonuses can be received by players who have this option enabled in their profile or at the cashier. Players with disabled bonuses will not receive further bonus offers unless they enable this feature.

1.4. Wagering Requirements: All bonuses are subject to wagering requirements, which specify the number of times the bonus amount must be wagered before any winnings can be withdrawn. Failure to meet wagering requirements within the given timeframe will result in the forfeiture of the bonus and any associated winnings.

1.5. Real Money vs. Bonus Funds: When playing with an active bonus, your real money balance is used first, followed by bonus funds. Bonus funds can only be used on games specified in the bonus terms.

1.6. Maximum Bet Restrictions: The maximum bet allowed when playing with bonus funds is 5 GBP/EUR/USD or equivalent. This includes doubling after a game round and purchasing bonus rounds. Continued violation of this limit may lead to the cancellation of the bonus and any associated winnings.

1.7. Bonus Expiry: Bonuses must be used, and wagering requirements met within the specified period, usually 7 days from activation unless stated otherwise. Any unused bonuses or unmet wagering requirements within this timeframe will result in the bonus being voided.

1.8. Withdrawal Win Limit/Max Redeemable from Bonus: Withdrawals resulting from a bonus or free spins that originated without making a deposit are capped at 100£/€/$ or equivalent. To request a withdrawal, the account must have been fully verified, and the minimum deposit requirements met.

1.9. Game Contribution to Wagering:

  • Slots: 100% contribution unless stated otherwise.
  • Table Games (e.g., Blackjack, Roulette): 5% contribution.
  • Video Poker: 2% contribution.
  • Live Casino Games: 2% contribution.

1.10. Excluded Games: Certain games are excluded from bonus play and wagering. Attempts to use bonus funds on these games may lead to the forfeiture of the bonus. A full list of excluded games will be provided in the bonus terms.

2. Bonus Abuse and Fair Play

2.1. Bonus Abuse: The casino enforces a strict policy against bonus abuse. Examples of abuse include creating multiple accounts, placing minimal risk bets to meet wagering requirements, or exploiting system loopholes. Accounts suspected of engaging in bonus abuse will be investigated, and the casino reserves the right to confiscate bonuses and associated winnings.

2.2. Duplicate Accounts: Bonuses are not available to duplicate accounts. Players with duplicate accounts will not be able to activate bonuses until the issue is resolved with customer support.

2.3. Irregular Play: Engaging in irregular play to exploit bonuses is prohibited. This includes strategies such as delaying game rounds, using bonus funds to progress through stages, and completing stages with real money after the bonus is forfeited. Irregular play may result in the voiding of bonuses and winnings.

2.4. Fair Play Policy: All games are subject to a fair play policy to ensure a level playing field. Game outcomes are determined by Random Number Generators (RNGs), regularly tested and certified by independent bodies to ensure fairness.

3. Responsible Gaming and Bonus Use

3.1. Commitment to Responsible Gaming: The casino promotes responsible gaming practices. Bonuses are designed to enhance the player experience, not to encourage excessive gambling. Players are encouraged to set personal limits and practice self-control when using bonuses.

3.2. Self-Exclusion: Players who feel that their gambling is becoming problematic are encouraged to use self-exclusion options available in their account settings or by contacting customer support. During self-exclusion, players will not be able to access their accounts, receive bonuses, or participate in promotional offers.

3.3. Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control their spending. These limits apply to all deposits, including those intended to activate bonuses. Any changes to these limits may require a mandatory waiting period.

3.4. Time-Outs and Reality Checks: Players can set up time-outs to take short breaks from gambling, ranging from 24 hours to 6 weeks. Reality checks can also be configured to provide reminders of time spent gambling.

3.5. Support Services: Players experiencing gambling-related issues are encouraged to seek support from professional organizations such as GamCare, GambleAware, or other local support groups.

4. Cancellation, Expiry, and Disabling of Bonuses

4.1. Cancelling Bonuses: Any bonus can be cancelled before you start playing it through. By cancelling the bonus, the player accepts that all winnings gained during play with this bonus, if any, and the bonus amount, are deducted from the player’s balance. Please contact the support service to find out more about cancelling your bonus.

4.2. Disabling Bonuses: Players can disable bonuses for their account. Once bonuses are disabled, no further bonuses will be credited to the account. To disable bonuses, players should adjust their account settings or contact support.

4.3. Currency Changes: A player can change their account currency only after the first stage of the welcome bonus has been completed.

4.4. Withdrawal of Deposits: Players can request a withdrawal of their deposits before meeting the wagering requirements, but the bonus and winnings will be forfeited. For players who have not made a deposit, a minimum deposit is required from the same method as the planned withdrawal to process the payout of no deposit bonus winnings.

4.5. Automatic Bonus Cancellation: The bonus is automatically cancelled if the active balance reaches 0.1£/€/$ or less. This term applies only to balances tied to bonuses, i.e., deposit + bonus or only bonus in the case of no deposit bonuses, and does not apply to funds gained from other deposits or bonuses.

5. Verification and Compliance

5.1. Verification Checks: All bonus winnings are subject to verification checks. Players must provide identification documents upon request to confirm their age, address, and payment method. Failure to comply with verification requests may result in the suspension of bonuses and winnings.

5.2. Account Compliance: Players are responsible for ensuring that their account details are accurate and up to date. Any discrepancies may lead to the suspension of bonuses and winnings until the information is corrected.

6. Amendments to Bonus Terms

6.1. Modification of Bonus Terms: The casino reserves the right to amend or cancel bonus offers and their terms at any time. Any significant changes to the bonus terms will be communicated to players, and continued use of the bonuses following notification will constitute acceptance of the new terms.

6.2. Termination of Bonuses: The casino may withdraw or terminate bonus offers at its discretion. Players will be notified of the termination, and any active bonuses will be honoured under the existing terms at the time of activation.

Promotions Bonus Terms

1. Welcome Bonuses for New Players

1.1. No Deposit Gift: 50 Free Spins

Eligibility:
• Available to new players who successfully register and confirm their email address.
• This bonus is available exclusively to new players who have registered for the first time.
• It can only be claimed once per player, household, IP address, and payment method.
• Players with multiple accounts are in violation of the terms and may face account suspension, forfeiting all funds.
• Only active accounts can claim this bonus (self-excluded or blocked accounts cannot).

Bonus Activation:
• Complete your profile.
• Confirm your email by clicking the link sent after registration to receive 50 Free Spins.
• If the email doesn’t arrive, check your spam folder or contact customer support.

Wagering Requirements:
• Winnings from Free Spins must be wagered 40 times. For example, if you win 10 GBP/EUR/USD, you need to wager 400 GBP/EUR/USD to withdraw.

Maximum Bet Restrictions:
• The maximum bet allowed when playing with bonus funds is 5£/€/$ or equivalent.

Maximum Withdrawal/Win Limit:
• The maximum amount that can be withdrawn from the Free Spin winnings is capped at 100 GBP/EUR/USD.

1.2. First Deposit Bonus: 250 Free Spins

Eligibility:
• Available only to new players who have created their account at QueenWin.
• Available only to players on their 1st deposit.
• It can only be claimed once per player, household, IP address, and payment method.
• Players can have only one account. Multiple accounts may lead to suspension and loss of funds.
• This bonus is for active accounts only. Self-excluded or blocked accounts aren’t eligible.

Bonus Activation:
• Free Spins will be credited after a player has made a deposit of at least 20 GBP/EUR/USD. No promo code is needed.
• Players should check if they turned their bonuses on in the Bonuses tab of their Profile or Deposit’s popup.

Wagering Requirements:
• Players should wager their winnings x40 times within 7 days from activation. For example, if a player wins 10 GBP/EUR/USD from Free Spins, they need to wager 400 GBP/EUR/USD (10 × 40).

Maximum Bet:
• The maximum bet amount is 5 GBP/EUR/USD or currency equivalent.

Max Win:
• Players can withdraw up to 500 GBP/EUR/USD from Free Spin winnings.

1.3. Second Deposit Bonus: 100% Bonus

Eligibility:
• Available only to new players who have created their account at QueenWin.
• Available only to players on their 2d deposit.
• It can only be claimed once per player, household, IP address, and payment method.
• Players can have only one account. Multiple accounts may lead to suspension and loss of funds.
• This bonus is for active accounts only. Self-excluded or blocked accounts aren’t eligible.

Bonus Activation:
• 100% bonus will be credited after a player has made a deposit of at least 20 GBP/EUR/USD. No promo code is needed.
• Players should check if they turned their bonuses on in the Bonuses section of their Profile or Deposit’s popup.

Wagering Requirements:

  • Players should wager the bonus x40 times within 7 days from activation. For example, if a player receives a 20 GBP/EUR/USD bonus, they should wager 800 GBP/EUR/USD (20 GBP x 40) to meet the requirement.
  • Only the bonus amount must be wagered, not the original deposit.

Maximum Bet:
• The maximum bet amount is 5 GBP/EUR/USD or currency equivalent.

Max Win:
• Players can withdraw up to 1 000 GBP/EUR/USD after meeting the wagering requirement.

1.4. Special Bonus Code: 200 Free Spins

Eligibility:
• Available only to players who have made at least one deposit at QueenWin.
• It can only be claimed once per player, household, IP address, and payment method.
• Players can have only one account. Multiple accounts may lead to suspension and loss of funds.
• This bonus is for active accounts only. Self-excluded or blocked accounts aren’t eligible.

Bonus Activation:
• While making a deposit, players should enter NEW200 in the promo code field and then press the Add button.
• Free Spins will be credited after a player has made a deposit of at least 20 GBP/EUR/USD.
• Players should check if they turned their bonuses on in the Bonuses tab of their Profile or Deposit’s popup.

Wagering Requirements:

  • Players should wager their winnings x40 times within 7 days from activation. For example, if a player wins 10 GBP/EUR/USD from Free Spins, they need to wager 400 GBP/EUR/USD (10 × 40).

Maximum Bet:

  • The maximum bet amount is 5 GBP/EUR/USD or currency equivalent.

Max Win:
• Players can withdraw up to 500 GBP/EUR/USD from Free Spin winnings.

2. Regular Bonuses

2.1. Up to 150 Free Spins every Wednesday

Eligibility:
• Available once per week (Wednesday) to all active players who make a qualifying deposit.
• It can only be claimed once per player, household, IP address, and payment method.
• Players with multiple accounts are in violation of the terms and may face account suspension, forfeiting all funds.
• Only active accounts can claim this bonus (self-excluded or blocked accounts cannot).

Bonus Activation:
• The Free Spins are automatically credited when a player makes a deposit of at least 20 GBP/EUR/USD. No promo code is required.
• The number of Free Spins you receive depends on your deposit amount:

  1. Deposit 20 GBP/EUR/USD and get 25 Free Spins
  2. Deposit 50 GBP/EUR/USD and get 50 Free Spins
  3. Deposit 100 GBP/EUR/USD and get 75 Free Spins

Wagering Requirements:
• Winnings from the Free Spins are subject to a 40x wagering requirement, which must be fulfilled within 7 days.

Maximum Win Limit:
• The maximum amount that can be withdrawn from Free Spin winnings is capped at 1000 GBP/EUR/USD.

2.2. Special Saturday Bonuses

Eligibility:
• Active players making deposits on Saturday are eligible for this bonus
• It can only be claimed once per player, household, IP address, and payment method.
• Players with multiple accounts are in violation of the terms and may face account suspension, forfeiting all funds.
Only active accounts can claim this bonus (self-excluded or blocked accounts cannot).

Bonus Activation:

  • The Bonus is automatically applied when a player makes a qualifying deposit of at least 20 GBP/EUR/USD.
    • Players receive the bonus based on their deposit amount:
  1. Deposit 20 GBP/EUR/USD and get 15% bonus with wager x10
  2. Deposit 50 GBP/EUR/USD and get 25% bonus with wager x10
  3. Deposit 150 GBP/EUR/USD and get 30% bonus with wager x10

2.3. Special Sunday Bonuses

Eligibility:
• Active players making deposits on Sunday are eligible for this bonus.
• Players with multiple accounts are in violation of the terms and may face account suspension.

Bonus Activation:
• The Sunday Bonus is automatically applied when a player makes a qualifying deposit of at least 20 GBP/EUR/USD.
• Players receive the bonus based on their deposit amount:

  1. Deposit 20 GBP/EUR/USD and get 25% bonus with wager x30
  2. Deposit 50 GBP/EUR/USD and get 35% bonus with wager x30
  3. Deposit 150 GBP/EUR/USD and get 50% bonus with wager x30

Wagering Requirements:
• Winnings from the Sunday Bonus are subject to a 30x wagering requirement.

Maximum Win Limit:
• The maximum amount that can be withdrawn from Sunday Bonus winnings is capped at 3000 GBP/EUR/USD.

2.4. Cashback on Mondays

Eligibility:
• The Cashback Bonus is available to all active players who have made deposits and played within the defined cashback period (typically a week, from Monday to Sunday).
• It can only be claimed once per player, household, IP address, and payment method.
• Players with multiple accounts are in violation of the terms and may face account suspension, forfeiting all funds.

Bonus Activation:
• Cashback bonuses are automatically credited to the Bonuses section of your account. Simply activate it to transfer the cashback to your bonus balance.
• Cashback bonuses cannot exceed the total weekly deposit amount.
• Payouts are made on Mondays.

Cashback Calculation:
• Net losses are defined as:

  1. Net losses = Total Deposits – Player’s Balance – Total Withdrawals – Pending Withdrawals.
  2. Bets placed using Bonus Spins are not included in the Total Bets calculation.
  3. Bonuses earned from Bonus Spins are factored into the Total Bonuses calculation.
  4. Players will receive 10% of their net losses as cashback.

Example Calculation:

  1. Deposits: 1000
  2. Balance: 200
  3. Withdrawals: 500
  4. Pending Withdrawals: 100

Net Losses = 1000 – 200 – 500 – 100 = £200
Cashback (10%) = 200 × 10% = £20

Result: The player gets £20 cashback.

Wagering Requirements:
• Cashback bonuses are subject to wagering requirements, with specific amounts depending on their loyalty level:

  1. Level 3 to Level 6: 3x wager.
  2. Level 7 to Level 9: 1x wager.
  3. Level 10 and above: no wagering requirement.

Maximum Cashback Limit:
• The maximum amount of cashback that can be credited depends on the player’s loyalty level:

  1. Levels 3-4: Up to 500 GBP/EUR/USD.
  2. Levels 5-6: Up to 1000 GBP/EUR/USD.
  3. Levels 7-9: Up to 3000 GBP/EUR/USD.
  4. Levels 10-12: Up to 5000 GBP/EUR/USD.
  5. Levels 13-15: Up to 10000 GBP/EUR/USD.

Bonus Expiry:
• The cashback bonus must be activated and wagered within 72 hours from the time it is credited. If the wagering requirements are not met within this period, the cashback bonus and any associated winnings will be forfeited.

Bonus Cancellation:
• Players can cancel the cashback bonus at any time in their profile. Cancelling a bonus will remove both the cashback bonus and any associated winnings.

3. No-deposit Rewards

3.1. Friday Active Bonus

Eligibility:
• This bonus is available to players who have reached Level 3 or higher in the Loyalty program. To get the Friday Active Bonus, the players should make deposits from Monday to Thursday.
• It can only be claimed once per player, household, IP address, and payment method.

Bonus Activation:
• The Friday Active Bonus is credited automatically based on the total deposit activity during the week:

To get 30 Free Spins:

  • Add the ACTIVE1 promo code in the Bonuses section or while making a deposit.
    • Make sure your total deposit amount is between 31 GBP/EUR/USD and 399 GBP/EUR/USD.

To get 50 Free Spins:

  • Add the ACTIVE2 promo code in the Bonuses section or while making a deposit.
    • Make sure your total deposit amount is between 400 GBP/EUR/USD and 699 GBP/EUR/USD.

To get a 25 GBP/EUR/USD bonus

  • Add the ACTIVE3 promo code in the Bonuses section or while making a deposit.
    • Make sure your total deposit amount is 700 GBP/EUR/USD or more.

Wagering Requirements:

  • Free Spins winnings and cash bonuses are subject to a 30x wagering requirement. For example, if you win 10 GBP/EUR/USD from Free Spins, you must wager 300 GBP/EUR/USD (10 GBP/EUR/USD x 30) to convert the winnings into withdrawable cash.

Bonus Expiry:
• Bonuses and Free Spins must be used and wagered within 7 days of being credited, or they will expire, and any associated winnings will be forfeited.

Bonus Cancellation:
• Players can cancel their bonuses at any time in their profile. Cancelling a bonus will remove both the bonus and any associated winnings.

Automatic Bonus Cancellation:
• If a player’s balance tied to the bonus reaches 0.1£/€/$ or less, the bonus will automatically be cancelled. This does not affect balances from other deposits.

3.2. Level Up Rewards

Eligibility:
• Players are automatically enrolled in the loyalty program upon making their first deposit. Level Up Rewards are based on a player’s total betting activity, with levels gained by accumulating loyalty points (CPs).
• Players with multiple accounts or invalid registration information are not eligible for this reward.

Bonus Activation:
• Players must ensure that the bonus feature is enabled in their profile or at the cashier to receive rewards.
• Upon reaching a new level in the loyalty program, players receive rewards as follows:

1 Level – 10 FS (Bet amount: 0.2 per spin)
2 Level – 15 FS (Bet amount: 0.2 per spin)
3 Level – 15 GBP/EUR/USD Bonus
4 Level – 25 FS (Bet amount: 0.4 per spin)
5 Level – 35 GBP/EUR/USD Bonus
6 Level – 50 FS (Bet amount: 0.8 per spin)
7 Level – 250 GBP/EUR/USD Bonus
8 Level – 500 GBP/EUR/USD Bonus
9 Level – 700 GBP/EUR/USD Bonus
10 Level – 1 500 GBP/EUR/USD Bonus
11 Level – 3 000 GBP/EUR/USD Bonus
12 Level – 5 500 GBP/EUR/USD Bonus
13 Level – 8 500 GBP/EUR/USD Cash Reward
14 Level – 30 000 GBP/EUR/USD Cash Reward
15 Level – 100 000 GBP/EUR/USD Cash Reward

Wagering Requirements:
• Free Spins winnings and cash bonuses have a 40x wagering requirement for Levels 1-3, 30x for Levels 4-6, 20x for Levels 7-9, 15x for Levels 10-12, and no wagering for higher levels (13-15).
• For example, if you win 10 GBP/EUR/USD from Level 4 Free Spins, you must wager 300 GBP/EUR/USD (10 GBP/EUR/USD x 30) to convert the winnings into withdrawable cash.

Maximum Bet Restrictions:
• The maximum bet allowed when playing with bonus funds is 5£/€/$ or equivalent.

Maximum Win Limit:
• The maximum amount that can be withdrawn from Free Spin or bonus winnings is capped at 3,000 EUR/USD/GBP, depending on the level.

Game Restrictions:
• Free Spins can be used only on specific slot games, which will be indicated when the spins are credited.

Game Contribution for Bonus Wagering:

  • Slots: 100%
  • Table Games: 5%
  • Video Poker: 2%
  • Live Casino Games: 2%

Prohibited Games:
• The bonus cannot be used on certain prohibited games (a detailed list of these games can be found on the website).

Bonus Expiry:
• Bonuses and Free Spins must be used and wagered within 48 hours of being credited, or they will expire, and any associated winnings will be forfeited.

Bonus Cancellation:
• Players can cancel their bonuses at any time in their profile. Cancelling a bonus will remove both the bonus and any associated winnings.

Automatic Bonus Cancellation:
• If a player’s balance tied to the bonus reaches 0.1£/€/$ or less, the bonus will automatically be cancelled. This does not affect balances from other deposits.