GENERAL TERMS AND CONDITIONS

Effective Date: 15 May 2025

These Terms and Conditions (hereinafter referred to as “Terms”) govern your use of the QueenWin online casino website. By registering, making a deposit, or playing any games, you fully agree to comply with these Terms. If you do not agree with any part of these Terms, you must stop using the website immediately.
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

1. Acceptance of Terms

1.1. By accessing and using this website, you agree to be bound by these Terms. Please ensure you read and understand them before using any services offered on the website.

1.2. Your continued use of the website will be taken as your acceptance of any changes to these Terms.

1.3. In the event that these Terms are available in multiple languages, the English version will take precedence in case of any differences.

2. Eligibility to Play

2.1. To participate in online gambling on this site, you must:

• Be at least 18 years old, or meet the minimum legal gambling age in your jurisdiction, whichever is higher.
• Reside in a country or region where online gambling is legal.
• Ensure that you are not restricted by local laws from participating in online gambling. It is your responsibility to confirm that gambling is lawful where you live.

2.2. Players from the following Restricted Countries are not permitted to register or place bets with real money:

Andorra, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Antarctica, American Samoa, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Saint Barthélemy, Bermuda, Brunei, Bolivia, Bonaire, Bahamas, Bhutan, Bouvet Island, Botswana, Belarus, Birmingham (UK), Belize, Cocos (Keeling) Islands, Central African Republic, Congo, Ivory Coast, Cook Islands, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Christmas Island, Czech Republic, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Fiji, Falkland Islands, Federated States of Micronesia, Faroe Islands, France, Gabon, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, South Georgia and the South Sandwich Islands, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong, Heard Island and McDonald Islands, Honduras, Croatia, Haiti, Hungary, Indonesia, Israel, India, British Indian Ocean Territory, Iraq, Iran, Iceland, Jersey, Jamaica, Jordan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, North Korea, South Korea, Cayman Islands, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lithuania, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar, Mongolia, Macau, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Pitcairn Islands, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Singapore, Saint Helena, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, South Sudan, Sao Tome and Principe, El Salvador, Sint Maarten, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States Minor Outlying Islands, United States of America, Uzbekistan, Vatican City, Venezuela, British Virgin Islands, United States Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, Zambia, Zimbabwe.

2.3. If you use any method (such as a VPN) to bypass these restrictions, the casino reserves the right to close your account and seize any winnings.

3. Account Registration

3.1. You are permitted to create only one personal account.

3.2. Should you attempt to create multiple accounts, the casino reserves the right to close those accounts, withhold any winnings, and reject withdrawal requests.

3.3. During registration, you must provide accurate and complete personal details. It is your responsibility to keep this information up to date.

3.4. The casino reserves the right to verify your identity at any time. Failure to provide the necessary documentation may result in the suspension or closure of your account.

4. Deposits and Withdrawals

4.1. You may only deposit and withdraw funds using payment methods that are registered in your name.

4.2. All deposits must originate from your personal bank account, card, or an approved e-wallet.

4.3. Deposits made through third parties are not permitted, and any associated winnings will be forfeited.

4.4. The minimum deposit amount is £10/€10/$10 or the equivalent in your currency.

4.5. Withdrawals will, wherever possible, be processed using the same payment method you used for deposits.

4.6. The minimum withdrawal amount is £20/€20/$20 or the equivalent in your currency.

4.7. The casino aims to process withdrawal requests within 3 business days; however, the exact time frame may vary depending on your payment provider.

4.8. Withdrawal Limits:

• Weekly limit: 10,000£/€/$
• Monthly limit: 30,000£/€/$

4.9. Should your winnings exceed these limits, the balance will be paid in instalments, as per the above limits.

5. Fees and Taxes

5.1. You are solely responsible for any applicable taxes or fees on your winnings, as required by the laws of your jurisdiction.

5.2. If you deposit funds but do not place any wagers, the casino reserves the right to deduct any processing fees from your withdrawal requests.

5.3. All deposits must be wagered at least one time before you can make a withdrawal. Failure to meet this wagering requirement may result in the cancellation of your withdrawal or the imposition of a processing fee.

6. Bonuses and Promotions

6.1. All bonuses and promotional offers are subject to specific terms, including wagering requirements, which must be met before any winnings from the bonus can be withdrawn.

6.2. Misuse of bonuses, such as creating multiple accounts or providing false information, will result in the forfeiture of both the bonus and any associated winnings.

6.3. Country Restrictions: Brazil, Estonia, Finland, Turkey, Poland, Ukraine, Sweden, Iran, Pakistan, Russia.

6.4. Bonuses may expire if not used within the specified time frame. The casino reserves the right to modify, suspend, or cancel promotions at any time.

7. Game Availability and Restrictions

7.1. Certain games may be unavailable in specific jurisdictions due to regulations set by the game providers.

7.2. It is strictly prohibited to use any means, including VPN services, to bypass these restrictions. Any such attempt may result in the forfeiture of winnings and closure of your account.

7.3. NetEnt casino games are restricted in the following countries: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, and the United States of America.

7.4. Specific branded NetEnt games (e.g., Planet of the Apes, Vikings, Narcos, and Street Fighter video slots) are subject to further restrictions in certain jurisdictions.

7.5. Players are responsible for familiarising themselves with the rules and payout percentages of each game before placing any bets.

8. Anti-Fraud Policy

8.1. The casino operates a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other players;
• development of strategies aimed at the gaining of unfair winnings;
• fraudulent actions against other online casinos or payment providers;
• chargeback transactions with a credit card or denial of some payments made;
• creating two or more accounts;
• other types of cheating;

or becomes bankrupt in the country of their residence, the casino reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the casino and the player will not be notified or informed about the reasons for such actions. The casino also reserves the right and may be obliged to inform the applicable regulatory bodies of the fraudulent actions performed by the player.

8.2. The Casino has zero tolerance for advantage play. Any player who tries to gain advantage of the casino welcome offers or other promotions, agrees that the Company reserves the right to void bonuses and any winnings from such bonuses for the following reasons:

• use of stolen cards;
• chargebacks;
• creating more than one account in order to take advantage of casino promotions;
• providing incorrect registration data;
• providing forged documents;
• any other actions that may damage the Casino.

8.3. If suspected of fraud, the casino reserves the right to:

• Suspend or close your account.
• Forfeit any winnings.
• Report your activity to the appropriate authorities.

8.4. The casino regularly conducts random security checks and reserves the right to verify your identity by requesting identification documents, utility bills, or payment method verification. Failure to comply with such requests may lead to the suspension or closure of your account.

8.5. The Casino reserves the right to close your Player Account and to refund you the amount on your account balance, subject to deduction of relevant withdrawal charges, at the Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

8.6. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

9. Responsible Gambling

9.1. The casino promotes responsible gambling by offering various tools to help you manage your gambling behaviour. These include:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Wager Limits: Set maximum limits on how much you can wager.
• Cooling-off Periods: Temporarily deactivate your account for a set period.
• Self-Exclusion: Block your account either temporarily or permanently to prevent further access.

9.2. If gambling is negatively affecting your well-being, we encourage you to seek help from professional organizations such as GamCare, Gambling Therapy, or Gamblers Anonymous.

10. KYC Procedure

10.1. Know Your Customer is a player verification procedure. The main aim of it is to ensure that the holder of the account is the real person and the money going into the casino account is his own (and not a result of criminal activity). Also it helps to know for sure that withdrawals are headed towards legitimate bank account, owned by him and not anyone else. The player must upload the documents by himself in his account, the “Verification” tab..

10.2. Requesting KYC documents. Obligatory documents that should be part of any Know Your Customer (KYC) process:

• Photo of valid ID
• Proof of payment option used for deposit (i.e. screenshot of e-wallet, photo of the card, bank statement). The only exception are deposits made in cryptocurrency.
• Proof of address (i.e. utility bill)
• Selfie with ID
• Selfie with a special note (example: Hello ‘casino name’) and/or other special conditions (blinking eye, head/hand turning etc.)

11. Use of Player Account

We reserve the right to make a phone call to the number provided in your user account, which at our discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we cannot reach you (by email or phone) within two (2) weeks from the date of the verification request, your account will be locked, since you have failed to pass the KYC procedure.

12. Data Privacy and Security

12.1. The casino is committed to safeguarding your personal information.

12.2. Any data collected during your use of the casino site will be processed in accordance with our Privacy Policy.

12.3. We do not share your data with third parties unless it is necessary to provide services or meet legal obligations.

12.4. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your account, notify the casino immediately.

13. Dormant Accounts

13.1. An account is considered dormant if there has been no login or transaction activity for 12 consecutive months.

13.2. The casino reserves the right to deduct a monthly administration fee of 10£/€/$ (or equivalent) from dormant accounts.

13.3. If the account balance reaches zero, the account will be automatically closed.

14. Technical Issues

14.1. The casino is not responsible for any technical problems stemming from the player’s hardware, software, internet connection, or other external factors.

14.2. In the case of game malfunctions, the casino reserves the right to void any affected bets and game outcomes. Any necessary balance adjustments will be made at the casino’s discretion.

15. Limitation of Liability

15.1. The casino will not be held liable for any financial losses incurred as a result of gambling. All gambling activities are undertaken at your own risk.

15.2. If an error — whether technical or human — occurs, the casino reserves the right to cancel affected bets or adjust account balances as needed.

16. Complaints and Disputes

16.1. Players are encouraged to submit any complaints to customer support.

16.2. The casino will endeavour to resolve all complaints in a timely manner.

16.3. In the event of a dispute, the casino’s server logs and records will be regarded as the final authority in determining the outcome.

17. Modifications to Terms

17.1. The casino reserves the right to modify these Terms at any time.

17.2. While the casino will strive to notify players of significant changes, it remains the player’s responsibility to review the Terms regularly.

17.3. Continued use of the casino website after any changes indicates your acceptance of the revised Terms.